Privacy Policy

6.1 INFORMATION WE COLLECT

There are three general categories of information we collect.

6.1.1 Information You Give to Us.
6.1.1.1 Information that is necessary for the use of the LT Connects, LLC Platform.

We ask for and collect the following personal information about you when you use the LT Connects, LLC Platform. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.

  • Account Information: When you sign up for a LT Connects, LLC LLC Account, we require certain information such as your first name, last name, email address, and date of birth.

  • Profile Information: To use certain features of the LT Connects, LLC Platform (such as Booking or creating a Profile), we may ask you to provide additional information, which may include your address, phone number, and a profile picture.

  • Identity Verification Information: To help create and maintain a trusted environment, we may collect identity verification information (such as images of your government issued ID, passport, national ID card, or driving license, as permitted by applicable laws) or other authentication information

  • Payment Information: To use certain features of the LT Connects, LLC Platform (such as Booking or creating a Profile), we may require you to provide certain financial information (like your bank account or credit card information) in order to facilitate the processing of payments (via LT Connects, LLC Payments).

  • Communications with LT Connects, LLC and Providers: When you communicate with LT Connects, LLC or use the LT Connects, LLC Platform to communicate with Providers, we collect information about your communication and any information you choose to provide.

6.1.1.2 Information you choose to give us.

You may choose to provide us with additional personal information in order to obtain a better user experience when using LT Connects, LLC Platform. This additional information will be processed based on our legitimate interest or when applicable, your consent.

  • Additional Profile Information: You may choose to provide additional information as part of your LT Connects, LLC profile (such as gender, preferred language(s), city, and a personal description). Some of this information as indicated in your Account settings is part of your public profile page and will be visible to other registered users.

  • Other Information: You may otherwise choose to provide us information when you fill in a form, update or add information to your LT Connects, LLC Account, respond to surveys, participate in promotions, communicate with our customer care team, share your experience with us, or use other features of the LT Connects, LLC LLC Platform.

6.1.1.3 Information that is necessary for the use of the Payment Services.

LT Connects, LLC Payments needs to collect the following information necessary for the adequate performance of the contract with you and to comply with applicable law (such as anti-money laundering regulations). Without it, you will not be able to use Payment Services.

  • Payment Information: When you use the LT Connects, LLC Payments, we require certain financial information (like your bank account or credit card information) in order to process payments and comply with applicable law.

  • Identity Verification and Other Information: If you are a Practice, we may require identity verification information (such as images of your government issued ID, passport, national ID card, or driving license) or other authentication information, your date of birth, your address, email address, phone number and other information in order to verify your identity, provide the Payment Services (Stripe)to you, and to comply with applicable law.

6.1.1.4 Information We Automatically Collect from Your Use of the LT Connects, LLC Platform and Payment Services.

When you use the LT Connects, LLC Platform and the Payment Services, we automatically collect personal information about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the LT Connects, LLC Platform and Payment Services.

  • Usage Information: We collect information about your interactions with the LT Connects, LLC Platform such as the pages or content you view, your searches for Listings, Bookings you have made, and other actions on the LT Connects, LLC Platform.

  • Identity Verification and Other Information: If you are a Practice, we may require identity verification information (such as images of your government issued ID, passport, national ID card, or driving license) or other authentication information, your date of birth, your address, email address, phone number and other information in order to verify your identity, provide the Payment Services (Stripe)to you, and to comply with applicable law.

  • Log Data and Device Information: We automatically collect log data and device information when you access and use the LT Connects, LLC LLC Platform, even if you have not created a LT Connects, LLC Account or logged in. That information includes, among other things: details about how you’ve used the LT Connects, LLC Platform (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the LT Connects, LLC Platform.

  • Cookies and Similar Technologies: We use cookies and other similar technologies when you use our platform or engage with our online ads or email communications. We may collect certain information by automated means using technologies such as cookies, web beacons, pixels, browser analysis tools, server logs, and mobile identifiers. In many cases the information we collect using cookies and other tools is only used in a non-identifiable without reference to personal information. For example, we may use information we collect to better understand website traffic patterns and to optimize our website experience. In some cases we associate the information we collect using cookies and other technology with your personal information. Our business partners may also use these tracking technologies on the LT Connects, LLC Platform or engage others to track your behavior on our behalf.

  • Do Not Track Signals: While you may disable the usage of cookies through your browser settings, the LT Connects, LLC Platform currently does not respond to a “Do Not Track” signal in the HTTP header from your browser due to lack of standardization regarding how that signal should be interpreted.

  • Payment Transaction Information: LT Connects, LLC Payments collects information related to your payment transactions through the LT Connects, LLC Platform, including the payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address and other related transaction details. This information is necessary for the adequate performance of the contract between you and LT Connects, LLC Payments and to allow the provision of the Payment Services.

6.1.1.5 Information We Collect from Third Parties.

LT Connects, LLC and LT Connects, LLC Payments may collect information, including personal information, that others provide about you when they use the LT Connects, LLC Platform and the Payment Services, or obtain information from other sources and combine that with information we collect through the LT Connects, LLC Platform and the Payment Services (Stripe)(Stripe). We do not control, supervise or respond for how the third parties providing your information process your Personal Information, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.

  • Background Information: To the extent permitted by applicable laws, LT Connects, LLC and LT Connects, LLC Payments may obtain reports from public records. We may use your information to obtain such information.

  • Other Sources: To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or information to help detect fraud and safety issues, from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results (with your consent where required) or fraud warnings from service providers like identity verification services for our fraud prevention and risk assessment efforts.

6.1.2 Children’s Data

Our websites and applications are not directed to children under 16 and we do not knowingly collect any personal information directly from children under 16. If you believe that we processing the personal information pertaining to a child inappropriately, we take this very seriously and urge you to contact us using the information provided under the “Contact Us” section below.

6.2 HOW WE USE INFORMATION WE COLLECT

We may use, store, and process personal information to (1) provide, understand, improve, and develop the LT Connects, LLC Platform, (2) create and maintain a trusted and safer environment (such as to comply with our legal obligations and ensure compliance with LT Connects, LLC Policies) and (3) provide, personalize, measure, and improve our advertising and marketing.

6.2.1 Provide, Improve, and Develop the LT Connects, LLC Platform

We may use the personal information to provide, improve, and develop the LT Connects, LLC Platform such as to: enable you to access and use the LT Connects, LLC Platform; enable you to communicate with other Practices; operate, protect, improve, and optimize the LT Connects, LLC Platform and experience, such as by performing analytics and conducting research; provide customer service; send you service or support messages, updates, security alerts, and account notifications; and to operate, protect, improve, and optimize the LT Connects, LLC Platform and experience, and personalize and customize your experience (such as making Listing suggestions, ranking search results), we conduct profiling based on your interactions with the LT Connects, LLC Platform, your search and Booking history, your profile information and preferences, and other content you submit to the LT Connects, LLC Platform.

We process this personal information for these purposes given our legitimate interest in improving the LT Connects, LLC Platform and our Users’ experience with it, and where it is necessary for the adequate performance of the contract with you.

6.2.2 Create and Maintain a Trusted and Safer Environment

We may use the personal information to create and maintain a trusted and safer environment such as to: detect and prevent fraud, spam, abuse, security incidents, and other harmful activity; conduct security investigations and risk assessments; verify or authenticate information or identifications provided by you; conduct checks against databases and other information sources, including background or police checks, to the extent permitted by applicable laws and with your consent where required; comply with our legal obligations; resolve any disputes with any of our Practices and enforce our agreements with third parties; enforce our Terms of Service and other policies; and in connection with the activities above, we may conduct profiling based on your interactions with the LT Connects, LLC Platform, your profile information and other content you submit to the LT Connects, LLC Platform, and information obtained from third parties. In limited cases, automated processes may restrict or suspend access to the LT Connects, LLC Platform if such processes detect activity that we think poses a safety or other risk to the LT Connects, LLC Platform, our community, or third parties. If you challenge the decisioning based on the automated process, please contact us.

We process this personal information for these purposes given our legitimate interest in protecting the LT Connects, LLC Platform, to measure the adequate performance of our contract with you, and to comply with applicable laws.

6.2.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing

We may use the personal information to provide, personalize, measure, and improve our advertising and marketing such as to: send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences (including information about LT Connects, LLC or partner campaigns and services) and social media advertising through social media platforms such as Facebook or Google); personalize, measure, and improve our advertising; and conduct profiling on your characteristics and preferences (based on the information you provide to us, your interactions with the LT Connects, LLC Platform, information obtained from third parties, and your search and Booking history) to send you promotional messages, marketing, advertising and other information that we think may be of interest to you.

We will process your personal information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest.

6.3 How LT Connects, LLC Payments uses the Personal Information Collected

We may use the personal information as a part of Payment Services (Stripe) such as to: enable you to access and use the Payment Services; detect and prevent fraud, abuse, security incidents, and other harmful activity; conduct security investigations and risk assessments; conduct checks against databases and other information sources; comply with legal obligations (such as anti-money laundering regulations); enforce the Payment Terms and other payment policies; with your consent, send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.

LT Connects, LLC Payments processes this personal information given its legitimate interest in improving the Payment Services and its users’ experience with it, and where it is necessary for the adequate performance of the contract with you and to comply with applicable laws.

6.4 Your Choices

You have choices on the promotional messages that you choose to receive. You can limit the information you provide to LT Connects, LLC. Participation in promotions and marketing programs is voluntary. You can limit the communications that LT Connects, LLC sends to you.

To opt-out of marketing emails, simply click the link labeled “unsubscribe” at the bottom of any marketing email we send you or access the notification settings in your LT Connects, LLC Account.

You can always update your notification settings within your LT Connects, LLC Account by visiting the Notifications section of your LT Connects, LLC Account. Please note that even if you opt-out of marketing communications, we may still need to contact you with important transactional information about your account. For example, even if you opt-out of emails, we may still send you activity confirmations or fraud alerts.

6.5 SHARING & DISCLOSURE

6.5.1 Sharing Information

To help facilitate Bookings or other interactions between Practices and Providers, we may need to share certain information, including personal information, with Providers, as it is necessary for the adequate performance of the contract between you and us.

6.5.2 Compliance with Law, Responding to Legal Requests, Preventing Harm and Protection of our Rights.

LT Connects, LLC and LT Connects, LLC Payments may disclose your information, including personal information, to courts, law enforcement, governmental authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with a valid legal request or to respond to claims asserted against LT Connects, LLC, (iii) to respond to a valid legal request relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability, (iv) to enforce and administer our Terms of Service, the Payment Terms or other agreements with Practices, or (v) to protect the rights, property or personal safety of LT Connects, LLC LLC, its employees, its Practices, or members of the public. For example, if permitted due to the forgoing circumstances, Practice tax information may be shared with tax authorities or other governmental agencies.

These disclosures may be necessary to comply with our legal obligations, for the protection of your or another person's vital interests or for the purposes of our or a third party’s legitimate interest in keeping the LT Connects, LLC Platform secure, preventing harm or crime, enforcing or defending legal rights, facilitating the collection of taxes and prevention of tax fraud or preventing damage.

Where appropriate, we may notify Practices about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon LT Connects, LLC’s property, its Practices and the LT Connects, LLC Platform. In instances where we comply with legal requests without notice for these reasons, we may attempt to notify that Practice about the request after the fact where appropriate and where we determine in good faith that we are no longer prevented from doing so.

6.5.3 Service Providers

LT Connects, LLC and LT Connects, LLC Payments uses a variety of third-party service providers to help us provide services related to the LT Connects, LLC Platform and the Payment Services.

For example, service providers may help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background or police checks, fraud prevention, and risk assessment, (iv) perform product development, maintenance and debugging, (v) allow the provision of the LT Connects, LLC Services through third party platforms and software tools (e.g. through the integration with our APIs), or (vi) provide customer service, advertising, or payments services. These providers have limited access to your personal information to perform these tasks on our behalf and are contractually bound to protect the personal information and only use the personal information in accordance with our instructions.

LT Connects, LLC and the LT Connects, LLC Payments will need to share your information, including personal information, in order to ensure the adequate performance of our contract with you.